At ElectricalDirect we want you to be happy with your order. Our free returns guarantee means just that - if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund.

For more information, view our full Returns Terms & Conditions

Do you need to return something?

If you would like to return any of your items, please either give us a call on 0808 168 22 77 or send us and email at [email protected] and we will be happy to help.

Please include the freepost returns label on the bottom of your delivery note with your parcel so we can process your return.

We can’t issue refunds without these details, so please make sure the returns form is filled out and placed in your parcel before you drop it off.

Choose from the following options:

Simply call us and we'll send out your new item on our next day delivery service. All you need to do is return your unwanted items using the pre paid returns label within 30 days.

You will need to place a new order and return your unwanted item for a refund in the normal way.

Please call us on 0808 168 22 77 to discuss further.

Refunds will take between 7 to 10 days from the date the goods have been sent back.

Refunds will be credited to the same source of payment the goods were initially paid for.

Please call us on 0808 168 22 77 to discuss further.

We cannot accept returns for special order items.

We cannot accept returns for products delivered direct from the manufacturer.