DELIVERY TIMEFRAME UPDATE
We are really busy right now so we have had to increase our standard delivery timeframe to 8am - 8pm
A two-day service will apply to orders placed after 4pm in Scotland. Next day delivery is not available for Republic of Ireland, Scottish Highlands and some remote areas where an additional charge may apply. Please call for further details.
All deliveries will be made between the times of 8am to 8pm.
Yes. You can view the status of an order simply by logging into your account or calling0808 168 22 77.
Choose from the following options:
If the goods you have ordered are damaged, faulty or incorrect, let us know within 30 days of receiving your order and we will arrange to have the products sent out again free of charge, or we'll give a full refund!
If you do not receive everything you ordered, this may be because the item was out of stock. If this is the case, it will be forwarded to you as soon as we receive it. If we have made a rare mistake and forgotten to include something, please call us as soon as you receive your order and we will endeavour to rectify the issue as soon as possible.
If our carriers are unsuccessful on the first attempt they will leave a card and contact number for you to collect your goods or in some cases re-arrange delivery. If the parcel is not collected or delivered after 5 days the package will be returned to us.
Unfortunately we are unable to deliver to Post Office Boxes or leave the goods at an unattended location as our carriers require signatures before releasing the package. The courier in particular circumstances may permit you to define a safe location via text message or on the courier website.
Yes. You can choose to have your order delivered to an alternative address (not the billing address). Simply add a new delivery address when completing your order in the checkout. We will then email the invoice to you and send an un-priced despatch note with the order.
If the address is incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.
If the order is being despatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.