15th August 2022
With this in mind, we spoke to the PR and marketing experts at Jaywing, the Creative and Media Agency, to provide their top marketing tips for trade businesses, so that you can start to grow your customer base.
“In today’s world, the vast majority of people will turn to the internet as their first port of call when looking to hire a tradesperson. Therefore, it’s really important that you are visible online, and having your own website is the perfect starting point. Make sure it lists your credentials, your contact details and all the services you offer. Images and customer reviews are also beneficial.”
“Search engine optimisation (SEO) is a highly effective marketing strategy. Make sure your website is structured in a way that’s easy to navigate, allowing anyone who visits to find what they’re looking for. Adding as much useful information as possible to each page will make sure you’re starting with a solid foundation in SEO.”
“About 85% of Brits use social media, so having an active presence on channels like Facebook and Twitter is a great way to reach potential customers. Create pages specific to your businesses, post interesting and useful content, and shout about the great work you do. Try to also engage with community groups and keep an eye out for people requesting trade services.
“Social media is often used to look for recommendations, so share positive customer reviews and photos of jobs to establish trustworthiness.”
“Sites like Google My Business, Bing Places, and Apple Maps are hugely influential, so it’s important to have an account that features your up-to-date company information. Create a business profile and then add your working hours, address, service area, and contact details. If people search for trade services in your area, your business will then be more likely to appear.”
“Customers are heavily influenced by image-led content, so remember to photograph your best jobs to visually display your services. Before and after images are good for showing the impact you can have, and these can be used both on your website and social media channels to spread awareness.”
“One in nine tradespeople say that they are heavily reliant on review websites for their business, and the importance of positive feedback cannot be overstated. Trust is critical in the industry, with customers wanting to know they can feel safe with tradespeople in their homes, and be confident that the job will be done well.
“Ensure you continuously ask clients to leave comments on sites such as Google My Business, to create positive associations for your company, and draw people to your services.”
“If possible, you need to be visible both off and online, and that involves getting your name out in your local community. Offline marketing can take many forms, from putting up posters in supermarkets or on noticeboards, to dropping leaflets in people’s letterboxes. It’s also worth investing in a vehicle wrap, and buying a sign that you can leave outside properties where you’re working.”
“If you get asked to quote for a job that falls outside of your skillset, chances are that you’ll recommend someone you know who would be more suitable. If you connect and network with other tradespeople in your area, you increase the likelihood of people sending work your way when they can’t do it themselves.”
“A great way to increase your visibility online is to create content that you know people are searching for, and want to read. Use tools such as Answer the Public to identify frequently asked questions in your area and create blog posts or guides for your site that provide answers. By establishing your site as a hub for useful content and a source of expertise, your website will start to rank better on Google and attract more customers.”
“To further increase your online presence, you can invest money to boost the reach of your website and the content you create. This could involve paid advertisements on social media, which can be targeted at certain demographics, or utilising Pay Per Click marketing, which helps you appear as the sponsored posts for certain Google searches.”