To continue to provide you with the very best service, we’ve made the decision to stop taking orders on the ElectricalDirect website from 1st September and close the business shortly after.

We’ll be moving many of our most popular products to our sister company, IronmongeryDirect, who will honour all existing orders, returns, and guarantees. They have over 70,000 5-star reviews and have been trading for over 50 years – so you’ll be in very capable hands!

As we make this change, we understand that you may have questions and concerns. We're here to help and ensure a smooth process for all our valued customers. Below, you'll find answers to some of the most asked questions about the closure of our website and the transition to our sister company. We're committed to maintaining our promise of quality and trust, and we thank you for your continued support.

Frequently asked questions

If you ordered within the last 28 days, you can use our returns portal as usual to create a return and print a label.

If a product has developed a fault or quality issue, then please contact us by email at [email protected] and our team will be happy to help.

Our team will be in touch with you to arrange next steps with your back order.

If the expected delivery date has passed, please check you haven’t received a notification (via SMS or email) from our couriers – they may have missed you or have a delay in the network. If they haven’t contacted you, you can get in touch with our team by email at [email protected].

Our accounts team will shortly be contacting customers with an open balance on their account. In the meantime, please continue to make payments as usual.

From 1st September onwards our phone lines will be operational on a reduced schedule, with our agents being available Monday to Friday between 7am until 6pm. We understand that you may have questions or need assistance, and we still remain committed to providing support during this time, so please do not hesitate to contact us on 0300 303 88 26 or email us at [email protected].