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POLICY
AND TERMS
The following outlines Electrical Direct terms and conditions. We
reserve the right to modify these terms at any time and you agree
to agree with such modifications.
Orders
Please note that when paying by credit/debit card
we can only deliver to the card holders address.
Prices
quoted are valid for 7 days - Prior to placing orders please
complete our
Quotes Form for up to date
price and availability.
Orders
placed are accepted when you receive the copy invoice posted to
you. Electrical Direct states that such orders may not subsequently
be available to be shipped or that we may decide to refuse shipment
subject to reasonable grounds.
Electrical
Direct reserves the right to refuse, prior to your receiving the
posted confirmation, any or part of an order or to request further
information from the customer appertaining to the order.
Without
prejudice to the statutory rights afforded to customers under English
law, Electrical Direct accepts no responsibility for the failure
in product shipments where such failure is a result of our inability
to do so or on reasonable grounds not to do so, provided that we
undertake all reasonable steps to inform you of such within 14 days
of the order. In such a case we will either not process any payments
or issue a full refund immediately. Please ensure that in placing
your order you allow sufficient time for the order to be processed
to avoid disappointment in the case of the above mentioned inability
or refusal.
Delivery
For
details of delivery charges click here.
Most
brands are delivered by the supplier direct to your address and room
of use with removal of packaging, it may be possible to connect to
existing supplies and collect your old appliance, for a quote email
us at sales@electricaldirect.co.uk.
In
some cases items are delivered brand new and boxed by our carrier, this service is
normally a one man operation and includes delivery of the machine
on the appointed day to the ground floor entrance of your premises, removal
and disposal of packing is not included and in the case of larger
items we may require assistance. For details use our quotes form and
we will advise which products are delivered by our carrier.
Please check goods for damage when the driver
delivers and should there be a problem contact us immediately on 01702
478170 and we will arrange for the driver to return the damaged goods
and redeliver the replacement item.
No claim for damage can be made after the driver
has obtained a signature upon delivery of goods.
Delivery
times are normally between 5 and 21 days but obviously subject to
suppliers stock availability. We make every effort to get goods to you as
rapidly as possible, our carriers will contact you as soon as
stock is available. Delivery times are Monday to Friday between 9am
and 6pm, unfortunately no timed calls can be arranged although it
may be possible to give an indication on the day of delivery.
Connection
Connection
of appliances cannot be arranged unless within our local service
area i.e. SS post codes UK.
Exclusion
There
are some areas in the UK where we may be unable to deliver certain
products. These are: Channel Islands, Isle of Skye, Isle of Man,
Orkney Isles, Scottish Isles Minor, Shetland Isles.
Cancellation
of goods
The customer
reserves the right to cancel their order, up to and including 7
days after they received the goods. To do this the customer must
give notice in writing, either by post or e-mail and return the
goods within 30 days of notifying us. The goods must be returned
in the same condition as received, any statutory rights are unaffected
by this agreement.
If the customer wishes to return goods where there has been no error
on our part, this will incur the original cost of delivery imposed
by the carriers together with the cost of returning same.
We will reimburse the customer within 30 days of receiving notice
of cancellation.
Disclaimer
and Limitations on Electrical Direct's Liability
PRODUCTS PURCHASED FROM ELECTRICAL DIRECT
AND ANY RELATED SERVICES, WHICH ARE PROVIDED BY US, ARE WARRANTED
IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE
OR RESTRICT ANY RIGHTS WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS
TO CUSTOMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL
PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES
GIVEN BY THE MANUFACTURERS DIRECTLY, SUCH WARRANTIES ETC. ARE NOT
ENFORCEABLE AGAINST ELECTRICAL DIRECT, BUT ONLY AGAINST THE PERSON
GIVING THEM.
Copyright
All
rights in the site design, text, graphics and any other content
that is relevant to Electrical Direct . All rights are reserved
apart from those set out below. Electrical Direct grants permission
for the hard copy reproduction of any part of this site where the
sole purpose is such copy is to enhance the purchase of any product.
Any other use of said copy is expressly forbidden.
Trademarks
All
trademarks used in this site are either the sole property of Stones
Electrical Ltd or other respective owners that have allowed us the
right and license to use such trademarks.
Privacy Policy
Electrical
Direct is committed to the highest standards in its use and storage
of customer data. This Privacy Policy supports our commitment to
ensure that our use of consumer data is lawful and complies with
best practice.
Data Protection Act 1998
Electrical Direct will only use information collected about you
in accordance with the above Act.
General Information
We will collect information about you as given at the time of placing
an order, but will limit the use of this information as restricted
under the Data Protection Act. In common with other commercial businesses
we may use overall purchasing history of our customers to help examine
and measure our business and its potential future direction.
Our Web sites are geared to be able to track general patterns of
activity. The use of this information will be restricted to building
our understanding of the habits, interests and requirements of our
customers.
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We do not send random marketing emails to personal email addresses
(spam).
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We do not you use cookies.
Personal Information
Electrical Direct does not act upon your personal information other
than as described in the foregoing explanation, unless you wish
us to, you can indicate this on our Quotes page.
Security
Our head office is located in physically secure premises. Security
measures are in operation 24 hours a day.
Contact us
Should you have any comments or queries about our Terms & Privacy
Policy please contact us at -: sales@electricaldirect.co.uk
Electrical
Direct is a division of Stones Electrical Ltd
1074-1078 London Road Leigh-on-sea Essex UK SS9 3NA Company Reg
No 3159377
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